Industry Solutions
Service Industry
Field service providers, professional firms, and facilities management companies sell time, expertise, and outcomes rather than goods. SuperNova brings scheduling, delivery, billing, and customer data together on SAP ERP, so quality and profitability are managed from one system.
Overview
One system for service quality and profitability
Utilization, SLA performance, contract terms, and billable effort all need to be tracked accurately for a service business to stay profitable. SuperNova unifies scheduling, delivery, billing, and customer data on SAP ERP so quality and profitability can be managed together.
Why this matters
Why This Matters for Service Businesses
Service businesses carry a different set of operational risks than product businesses, and they tend to compound quietly rather than fail all at once.
Disconnected Service & Contract Data
Service requests, technician schedules, and entitlements sit in separate tools, making coverage hard to confirm before work begins.
Manual Time & Materials Billing
Billing is reconciled manually against timesheets and job sheets, introducing delay and revenue leakage on unbilled work.
Inconsistent Customer Experience
Without one view of customer history, service quality varies between technicians, and repeat issues are harder to spot.
Limited SLA Visibility
Management has limited real-time SLA visibility, so at-risk contracts are often identified only after they've been missed.
Our solution
Our Solution
SuperNova implements SAP ERP capabilities tailored to how service businesses actually deliver work.
Customer & Contract Management
Managing accounts, contracts, entitlements, and interaction history in one place for full-context service.
Service Delivery & Field Service
Structuring intake, technician scheduling, and job completion tracking to improve first-time-fix rates.
Billing & Revenue Management
Automating time-and-materials billing and recurring invoicing tied directly to approved service activity.
Performance Visibility
Dashboards for SLA compliance, technician utilization, and profitability by customer or service line.
Key features
Everything a Service Business Needs to Run Efficiently
Enterprise capabilities purpose-built for how service organizations actually deliver work.
Customer & Contract Management
One record for accounts, entitlements, and contract terms across the relationship.
Field Service Scheduling
Technician dispatch and job tracking that improves first-time-fix rates.
Time & Materials Billing
Billing tied directly to approved, completed service activity.
SLA Monitoring
Real-time SLA compliance tracking across every active contract.
Profitability Analytics
Margin visibility by customer, contract, and service line.
Workflow Automation
Automated approvals and job routing that cut administrative overhead.
Business benefits
Business Impact
Service organizations that unify scheduling, delivery, and billing on SAP ERP see measurable gains in profitability and retention.
Dashboard preview
Every KPI That Matters, One Screen
Real-time dashboards built for managers and executives, tracking the metrics that drive this industry.
SLA Compliance
97.4%
+1.8%
First-Time-Fix Rate
89%
+3.2%
Technician Utilization
84%
+2.4%
Billable Hours Captured
96.1%
+4.6%
Average Response Time
2.1 hrs
-0.6 hrs
Contract Renewal Rate
92%
+2%
Revenue per Technician
$186K
+5.1%
Customer Satisfaction
4.7/5
+0.2
Illustrative dashboard data, connect your ERP to see your live metrics.
Why choose us
Why SuperNova?
Our implementations for service businesses are shaped around how your teams actually deliver service, whether field-based, contract-based, or project-based, so the system supports how work is really scheduled, delivered, and billed.
Cloud Platform
Access your operations from any site, any device, anywhere in the world.
AI-Powered Insights
Anomaly detection flags cost, quality, and schedule risk before it becomes a problem.
Real-Time Visibility
Operational, financial, and customer data refresh continuously across the business.
Enterprise Security
Enterprise-grade security and role-based access protect your operational data.
Scalability
A platform that grows from a single site to a global, multi-location operation.
Easy Integration
Native connections into SAP S/4HANA and SAP Business One, no rip-and-replace.
Mobile Accessibility
Managers and field teams get live data and approvals from any device.
Dedicated Support
Certified consultants who understand your industry, not just the software.
FAQ
Frequently Asked Questions
Common questions from executives and operations leaders evaluating service industry ERP.
Service industry ERP software unifies customer and contract management, field service scheduling, billing, and SLA reporting into one system built on SAP, replacing spreadsheets and disconnected tools used by field service, professional services, and facilities management businesses.
ERP structures service request intake, technician scheduling, and job completion tracking in one system, giving dispatchers full context on contract coverage and improving first-time-fix rates.
Yes. Automating time-and-materials billing and recurring contract invoicing ties billing directly to completed and approved service activity, closing the gap that manual timesheet reconciliation leaves open.
Dashboards give real-time visibility into SLA status, technician utilization, and service profitability by customer or contract, so at-risk agreements are flagged before they're missed rather than after.
Yes. Implementations are shaped around how your teams actually deliver service, whether field-based, contract-based, or project-based, so scheduling, delivery, and billing match your real operating model.
A single view of customer and service history lets technicians and account managers deliver consistent, well-informed service, and spot repeat issues before they affect renewal decisions.
The platform is built on SAP S/4HANA and SAP Business One and is configured to connect with existing dispatch and scheduling tools rather than requiring a full replacement.
Reporting covers SLA compliance, technician utilization, billable versus non-billable hours, contract profitability, and revenue by customer or service line.
Ready for one reliable system?
Let our service industry specialists help you bring scheduling, delivery, and billing onto SAP ERP.
Request a Demo